North Ledger Financial Inc. ("North Ledger", "we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit northledgerbookkeeping.com.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out our contact form, request a quote, or communicate with us by email. This may include your name, email address, phone number, company name, and a description of your bookkeeping needs.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected via standard web analytics tools and is used solely to understand how our website is being used.
2. How We Use Your Information
We use the information we collect to:
— Respond to your inquiries and provide the bookkeeping services you have requested
— Send you information relevant to your account, including financial reports and communications
— Communicate with you about updates, service changes, or administrative matters
— Improve our website and services
— Comply with applicable legal obligations, including CRA and IRS record-keeping requirements
We do not sell, trade, or rent your personal information to third parties.
3. Data Security
North Ledger takes the security of your financial information seriously. We use industry-standard encryption (TLS/SSL) for all data transmission. Client financial data is stored in encrypted environments with access restricted to authorized personnel only.
We maintain strict internal policies regarding data access and regularly review our security practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Third-Party Service Providers
We work with trusted third-party service providers to operate our business, including cloud accounting platforms (QuickBooks Online, Xero), document management tools (Hubdoc, Dext), and communication platforms. These providers are contractually obligated to handle your data securely and in accordance with applicable privacy laws.
We do not share your personal information with third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Under CRA guidelines, business financial records must be retained for a minimum of six years. Upon termination of our engagement, we will return or securely destroy your data in accordance with our offboarding procedures and your instructions.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. Canadian residents have rights under PIPEDA (Personal Information Protection and Electronic Documents Act). If you wish to exercise any of these rights, please contact us at northledgerbookkeeping@gmail.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy or our data practices, please contact us at:
North Ledger Financial Inc.
Toronto, Ontario, Canada
northledgerbookkeeping@gmail.com